Privacy Policy

1. Introduction

This Privacy Policy describes the practices of TAGFilms LLC regarding personal information collected through this website, through direct business correspondence, and through the performance of film and video production services. Personal information means any data that can be used to identify you as an individual, either on its own or when combined with other information. This includes your name, your email address, your phone number, your billing details, and information about the projects you discuss with us.

We apply this policy consistently across every channel through which you interact with us, including this website, email, telephone, and in person. Where a specific service has its own separate terms, those terms control to the extent they conflict with this policy. By providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and that you agree to its terms. If you do not agree with any part of this policy, you should not provide your personal information to us or use our services.

2. Information We Collect

We collect information that you provide to us directly, information that we generate in the course of our business relationship, and information that is collected automatically when you use our website. The categories of personal information we may collect include the following.

Contact and identity information includes your full name, job title, company name, email address, telephone number, and postal address. This information is collected when you submit a contact form, send us an email, call us, or provide business details during a project. It allows us to communicate with you about inquiries, quotes, schedules, and deliverables.

Project information includes your briefs, scripts, shot lists, feedback, preferences, and any material you share with us for the purpose of producing video content. This may include names of individuals appearing in your productions, location details, and creative reference material. We treat project information as confidential and use it only to perform the services you request.

Payment and billing information includes invoice addresses, tax identifiers, and details needed to issue quotes and invoices. We do not store full payment card numbers on our systems; any card payments are processed by trusted payment providers under their own policies.

Technical information is collected automatically when you visit our website and includes your internet protocol address, browser type, operating system, referring pages, pages you view, the dates and times of your visits, and approximate geographic location. This information helps us understand how the website is used and how we can improve it.

3. How We Collect Information

We collect personal information in three principal ways. First, you give it to us directly. This happens when you complete a form on our website, send an email to order@tagfilms.mom, call +17712460450, or share documents with us by any other channel. The information you choose to provide is limited to what you volunteer.

Second, we generate information during our business relationship. When you hire us for a project, we record the details of our conversations, our quotes, our revisions, our schedules, and our delivery records. This operational information is necessary to perform the work and to manage our accounts and our obligations to you.

Third, we collect technical information automatically. When you access this website, standard web server logs and similar technologies record the technical information described above. This collection is largely automatic and does not require any action on your part. We use this information to maintain the security and stability of the website and to measure general usage patterns.

We do not purchase personal information from data brokers, and we do not attempt to combine the technical information we collect with external databases in order to identify you as an individual. Our collection is limited to what is reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We use personal information only for legitimate business purposes that are consistent with the reason you provided it. The principal purposes are described below.

We use your contact information to respond to inquiries, prepare quotes, schedule consultations, coordinate production activities, and provide the services you request. Communication about an active or prospective project is a core use of the information you share with us.

We use project information to plan, produce, edit, and deliver the films and videos you commission. This includes sharing relevant portions of your briefs with members of our production team who need the information to perform their roles.

We use payment and billing information to issue invoices, process payments through our payment providers, and maintain our accounting records as required by law.

We use technical information to operate and improve our website, to monitor for security threats, and to produce anonymized aggregate statistics about visitor behavior. We do not use technical information to create profiles of individual visitors, and we do not sell or rent your personal information to anyone.

We may use your information to comply with legal obligations, to protect the rights and safety of our company, our clients, or the public, and to establish, exercise, or defend legal claims. When we rely on a legal obligation, our processing is limited to what the relevant law requires.

5. Legal Bases for Processing

Where the protection of personal data is governed by a legal framework that requires a stated legal basis for processing, such as the General Data Protection Regulation of the European Union, we rely on the following bases for the activities described in this policy.

Performance of a contract. When you engage us to produce a film or video, we process the information needed to perform that agreement, including contact details, project briefs, and billing information.

Legitimate interests. We process technical information, respond to general inquiries, maintain the security of our systems, and improve our services based on our legitimate interest in operating a professional and efficient business. We balance this interest against your rights and freedoms and do not process more information than necessary.

Consent. Where we ask for your consent for a specific activity, such as subscribing to a newsletter or participating in a case study, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before your withdrawal.

Legal obligation. In limited circumstances we may process personal information to comply with a legal obligation, such as tax reporting, fraud prevention, or an order from a competent authority.

If you have questions about the legal basis for a specific processing activity, please contact us using the details in the Contact Information section below.

6. Sharing and Disclosure of Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share personal information only in the limited circumstances described here.

Service providers. We engage trusted vendors who support our business, including payment processors, cloud storage providers, email providers, and accounting software providers. These vendors receive only the information required to perform their functions, are bound by contract to protect it, and may not use it for any unrelated purpose.

Production partners. To complete a project, we may share relevant material with subcontractors, freelance crew, and specialists who work under our direction. These individuals are subject to confidentiality obligations consistent with this policy.

Business transfers. If we merge with another company, transfer our assets, or undergo a reorganization, your personal information may be transferred as part of that transaction, subject to confidentiality protections and continued compliance with this policy.

Legal requirements. We may disclose personal information when required by law, regulation, legal process, or governmental request, or when disclosure is necessary to protect our rights, your safety, or the safety of others.

Aggregated data. We may share aggregate, anonymized statistics that do not identify individuals, such as the number of projects delivered in a given year, with partners, press, or in our marketing materials.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate reliably and to understand how visitors use the site. A cookie is a small text file stored on your device that we and our service providers may access when you return to our website.

We use a small number of cookies. Essential cookies are required for basic site functions such as remembering your preferences or keeping your session secure. Functional and analytics cookies help us understand aggregate visitor behavior so that we can improve the content and layout of the site. These analytics are processed in a way that does not identify you individually.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, and you can configure your browser to alert you when a website attempts to set a cookie. If you disable cookies, the website will continue to function, although some optional features may behave differently.

We do not use persistent advertising or tracking cookies that follow you across other websites, and we do not use fingerprinting techniques to identify you. The technical information described in this policy is collected for operational and analytical purposes only.

8. Communications From Us

We communicate with you for purposes that relate directly to your inquiries and projects. This includes confirming receipt of your message, asking clarifying questions about your brief, sending quotes and schedules, coordinating production activities, and delivering final media. These operational communications are a necessary part of our business relationship and are not marketing.

Occasionally we may send you messages that promote our services, such as new service announcements or examples of recent work. We send such marketing communications only when we have a lawful basis to do so, which in most cases is our legitimate interest in promoting our studio, and we always provide a simple way for you to opt out of future marketing messages.

You can opt out of marketing communications at any time by using the unsubscribe link in any marketing email, or by contacting us directly at order@tagfilms.mom. Opting out of marketing will not stop essential operational messages about projects you have asked us to work on.

We will never ask you to confirm your password, account details, or payment information through email. If you receive a suspicious message that appears to come from TAGFilms LLC, please forward it to order@tagfilms.mom so that we can investigate.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect the personal information we hold. These safeguards include access controls that limit personal information to employees and contractors who need it to perform their duties, encryption of data in transit, secure storage for project media, and routine reviews of our security practices.

Access to our systems is protected by strong passwords, multi factor authentication where supported, and least privilege principles. Our production files are backed up and stored on secure infrastructure with restricted access. We train our team on data handling practices and confidentiality obligations as part of their engagement with our studio.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Where a data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.

You also play a role in security. Please protect any credentials you use to communicate with us, and contact us immediately if you believe your information has been compromised in a way that relates to our systems.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period for each category of data is determined by the nature of the information and the legal and operational requirements that apply.

Inquiry records, including contact forms and email correspondence, are retained for a reasonable period after the matter is closed so that we can respond to follow up questions and maintain continuity with prospective clients.

Project records, including briefs, contracts, and delivery documentation, are retained for the duration of the project and for a reasonable period afterward to support licensing verification, warranty obligations, and repeat engagement.

Financial records are retained for the period required by applicable tax and accounting law, which is typically longer than the retention period for other records. Technical logs are retained for a limited period and then anonymized or deleted.

When personal information is no longer needed, we delete it or anonymize it in a manner that prevents your identification. You may request information about our retention periods at any time by contacting us.

11. Your Rights and Choices

Depending on your location and the law that applies to you, you may have certain rights regarding your personal information. We honor these rights where they apply and will respond to verifiable requests without unreasonable delay.

Access. You may ask us to confirm whether we hold personal information about you and to provide a copy of that information together with details of how it is processed.

Correction. You may ask us to correct inaccurate or incomplete personal information that we hold about you.

Deletion. You may ask us to delete personal information where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where other legal grounds apply.

Restriction and objection. You may ask us to restrict or stop certain processing, including processing based on legitimate interests, where you contest the basis for that processing.

Portability. Where technically feasible and legally required, you may ask us to provide your personal information in a structured, machine readable format.

Withdrawal of consent. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, contact us using the details in the Contact Information section. We may ask you to verify your identity before acting on a request. You also have the right to lodge a complaint with the supervisory authority in your country or region.

12. Privacy for Children

Our website and services are directed to businesses and adult professionals, and we do not knowingly collect personal information from children. A child means an individual under the age of 13, or under the applicable minimum age in their jurisdiction.

We do not offer content that is intended to attract children, and we do not knowingly use the website to solicit information from children. If you are a parent or guardian and you believe that your child has provided personal information to us through this website, please contact us at order@tagfilms.mom and we will take steps to delete that information promptly.

In the course of producing films for clients, a production may include appearances by minors with the full consent of their parents or legal guardians. In those cases, the client commissioning the production is responsible for securing the appropriate consents, and we require our clients to confirm that all such consents are in place before the material is delivered.

13. International Data Transfers

TAGFilms LLC is based in the United States at 3282 Three Bars Rd, St George - 84790-7961, United States (US). If you access our website or use our services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we transfer personal information across international borders, we take steps designed to ensure that the information receives an appropriate level of protection. These steps may include relying on adequacy decisions, standard contractual clauses approved by relevant authorities, or other lawful transfer mechanisms as applicable.

By providing personal information to us, you acknowledge that your information may be transferred to and processed in the United States for the purposes described in this policy. You may request a copy of the safeguards we rely on for international transfers by contacting us using the details below.

14. Third Party Links and Services

Our website and our project communications may contain links to websites, platforms, or services operated by third parties, such as video hosting platforms, social media networks, and payment providers. These third party services have their own privacy policies and terms, which we encourage you to review.

When you interact with a third party service through a link on our website or through material we share with you, the information you provide to that third party is governed by its own policies and is not covered by this Privacy Policy. We have no control over, and assume no responsibility for, the content, privacy practices, or data processing of any third party websites.

We include third party links as a convenience to you. The presence of a link does not imply that we endorse the linked site or that we have reviewed its privacy practices. If you have concerns about how a third party service handles your information, you should review its privacy policy or contact its operator directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in the services we offer, or in applicable legal requirements. When we make material changes, we will update the Last updated date shown at the top of this page and take reasonable steps to bring the changes to your attention, including posting a notice on our website.

Material changes become effective on the date they are posted, unless we state otherwise. We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal information. Your continued use of the website or our services after changes are posted constitutes your acceptance of the revised policy.

If we make changes that require your consent under applicable law, we will obtain that consent before the new practices take effect. Earlier versions of this policy remain available upon request.

16. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy, the personal information we hold about you, or our data handling practices, please contact us through any of the channels below. We aim to respond to all legitimate requests within thirty days.

TAGFilms LLC
3282 Three Bars Rd
St George - 84790-7961
United States (US)

Contact email: order@tagfilms.mom
Contact phone: +17712460450
Website: https://www.tagfilms.mom

When you contact us, please describe the nature of your request clearly so that we can address it efficiently. If your request concerns a specific project or message, please include any reference details that will help us locate the relevant records. We treat privacy requests with priority and will confirm receipt of your request promptly.